This Article Solved My Issue

Recruiting: Standalone Applicant Tracking Billing Help

Billing Help for Recruiting for Standalone Applicant Tracking Clients.

The following article documents billing procedures for standalone Applicant Tracking clients only.

  • If you have Paycor for your HCM, for billing assistance contact Paycor Customer Support by phone, chat, or by submitting a case.

How do I login to pay my Invoice?

How do I get help with Billing?

How do I pay invoices in the Payment Portal?

  • All clients must be provisioned using their email address, prior to having access to our payment system for security purposes.
    • If you have received an invitation email, click the link in the body of the email, to create your password.
    • If you have not received an invitation email to join the Payment Portal, send an email to billing support with the First/Last Name of the new user and their email address.
  • All new contacts must possess an email address matching the website of the original client (unless original client is a proven subsidiary).
  • We will send you the Payment Portal Instructions to help you get your credit card or ACH payment method setup quickly at our Payment Portal.

Billing Portal invitation was not received after joining as a client

  • You should have received a separate email with an invitation link to join the Payment Portal.
    • If you do not find it in your Spam/Junk folder, your company may have our website blocked in your email system inadvertently. Check with your IT Department.
    • If you have any additional specific billing questions, email

Cannot Access Invoices

  • The access to invoices are likely being blocked by your popup blocker, especially if you are using Internet Explorer.
    • We highly recommend using Chrome with the Payment Portal.
  • When you click an invoice it opens a new window with the invoice in PDF format. If you have removed the pop-up blocker and are still unable to access your invoices in the Payment Portal, email

Cannot delete or update credit card expiration date

  • You must add another payment method before you can delete the default/old credit card. The Payment Portal does not allow our users to delete their default payment method without another credit card on file while an Active client.
  • Follow these steps in order to add another card to the portal:
    1. Login to the Payment Portal.
    2. Find and click the link to Payments in the top left section of the portal.
    3. Click Manage Payment Methods.
    4. Click Add New Payment Method.

PCI Compliance - Credit Card Info Interaction Requested

  • Unfortunately, we cannot process credit card information over the telephone due to PCI compliance.
  • You must login to the Payment Portal and check to ensure your card information is correct, then submit payment.
  • If you do not have access to the Payment Portal, provide the billing support team email address and we provision you. An invitation to join the Payment Portal is sent shortly after your request.

Terms and Payment Methods

  • We offer monthly, quarterly, and annual payment terms.
  • We only accept USD.
  • The Payment Portal is our secure centralized location online for credit card (VISA/MC/AMEX) and ACH payment methods with an available “auto-pay” feature which pays invoices on their established due date.
  • We also accept traditional checks to our billing physical address for payment. 
  • If you have additional questions, email

Why am I receiving invoices when I'm setup on Auto-Pay?

  • We send an invoice each month for your records via PDF attached to an email.
  • You can setup your invoices for payment using our auto-pay feature in the Payment Portal whenever you are ready.
    • When utilized all of your invoice payments are processed at 8:00AM EST on the due date.
      • For example, invoice INV0000#### dated 2/14/2018 and due on 3/16/2018, is auto paid on 3/16/2018 at 8:00AM EST using the card setup on Auto-Pay. 

05/13/24 194 views

Give feedback about this article
Give feedback about this article
Our articles update frequently. Please be aware of this before printing.
Back to Top ↑