Steps if You Are a Customer Who Uses Recruiting with a Paycor Account

Note: Access to your Recruiting account continues until the end of the month you requested to cancel or until you lose access to Paycor, whichever comes first.

If you are a customer who uses Paycor Recruiting along with other Paycor services like Payroll, Benefits, and Time, and have ATS billing included in your Paycor invoice, follow these steps:

1. You must contact Paycor Support at (800) 381-0053 to cancel or discuss your Paycor Recruiting billing:

• Make sure to inform the Paycor Support team about how your Recruiting is billed to your company.
• Have your Client ID(s) ready when you call Paycor Support.
• We recommend you remove the ATS iframe/careers page from your website first:
  • Work with your web team to remove or replace this information.
  • Close all active job postings and handle any remaining candidates.
  • We will not remove jobs on your behalf, so you should ensure jobs are closed before the account is locked so candidates cannot continue applying.

2. After notifying the Recruiting team about your cancellation, a Paycor representative contacts you with further instructions on how to request your data and manage your account before canceling.

Is Your Recruiting Account Connected to Other Paycor Accounts? 

The Recruiting Support team cannot assist with billing or contracts for full suite clients:

• If you want to keep your ATS after leaving Paycor, inform the Paycor Team to convert your billing to standalone or direct.
• You must request a data export of your ATS account because it will not be provided automatically.

Steps if You Are a Standalone Customer or You Are a Former Newton Direct Customer

Not Sure About Your Account? 

It's OK if you don't know. Contact recruitingsupport@paycor.com, and we'll let you know.

Requirements and Process to Cancel Your Account

Requirements: 

• Paycor requires a 30-day written notice for all Direct clients canceling Paycor Recruiting.
• You must be an administrator in your Recruiting Account to request a cancellation.

Process:

1. Send an email torecruitingsupport@paycor.comto let us know you want to cancel:

• Include your reason for canceling and the date you plan to cancel. 
• Email is considered a written notice. 

2. When Paycor receives your notice, our billing team finalizes your billing and process the cancellation. 

• We also provide you with instructions on how to request your data and manage your account before canceling.

Paycor Recruiting Billing Basics for Standalone Customers

Paycor Recruiting charges you every month as part of a subscription. You’re not charged based on how much you use it.

Billing starts the day you sign your order form.

If you don’t want to keep using it, you must ask to cancel it in an email to recruiting-billing@paycor.com. If you don’t ask us, you’ll keep getting charged.

You won’t get a refund or credit if you forget to cancel or don’t tell them in writing within the timeframe required.

If you don’t pay your bill on time, you might get locked out of your account without warning, and you could be charged late fees.

Most people use a month-to-month plan, but some may have signed up for a yearly plan. If that’s you, Paycor will let you know.

Have questions about billing? Contact recruiting-billing@paycor.com.

Data Exports

Paycor offers a one-time export of your Paycor Recruiting data: 

• You must request the export. 
• It is not automatically sent to you when you cancel.

Customers who do not request a data export can expect Paycor Recruiting to purge their account information between 30 and 90 days after canceling.

We cannot send data exports if your account is past due.

If you have questions about your remaining balance or need help understanding your bill, email recruiting-billing@paycor.com, and we'll respond as soon as possible.

Administrator License Cancellation and Removal

Like the rest of Recruiting, your administrator licenses are billed as a subscription and are not based on usage. 

If you remove a user as an administrator, the license becomes available for someone else to use because you are being billed for it.

Important: 

• You must contact recruiting-billing@paycor.com if you don't use administrator licenses associated with your account, so we can remove them from billing. 
• Only inactivating or deleting an administrator from your account does not remove it from your billing. Until you contact us, you will continue to be billed for that license.