This article is for administrators.
Frequently asked questions (FAQs)
How much does the Offer Letters feature cost?
There is no additional cost from Paycor to use the Offer Letters feature.
If you choose to use electronic signatures through DocuSign, DocuSign charges a separate fee for sending and receiving documents. This fee is billed by DocuSign and is not part of your Recruiting subscription.
Can I use the Offer Letters feature without DocuSign?
- Yes. Connecting to DocuSign for electronic signatures is optional. You can create and send unlimited Offer Letters and still capture an electronic signature, using the Paycor e-Signature tool.
Do you have any tips on formatting Offer Letters?
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Yes. Use these best practices to improve layout and readability.
- If you use DocuSign, add extra line breaks above signature tokens so signatures have enough space to appear correctly on the final document.
- If you use DocuSign, signature tokens ({SIGNER SIGNATURE} & {CANDIDATE SIGNATURE}) must appear in white font in the Offer Letter template. This allows the token font to blend in with the page, so it is not visible when your electronic signature is added.
Can I collect Social Security Numbers (SSN), dates of birth (DOB), or driver's license numbers?
- No. Do not collect sensitive personal information such as Social Security numbers, dates of birth, or driver’s license numbers in Offer Letters.
- Collect this information using secure new hire forms after the candidate accepts the offer, in the Onboarding process.
Does Recruiting work with other electronic signature providers like AdobeSign?
- No. Recruiting does not currently integrate with other electronic signature providers.
Why is Recruiting rejecting my valid DocuSign login credentials?
- Recruiting requires a DocuSign administrator account for Offer Letters to work correctly.
- If you enter credentials for a non-admin DocuSign account, Recruiting displays an error message. To resolve this issue, use credentials for a DocuSign administrator account and enter those credentials again..
How do I change or disconnect the linked DocuSign account?
- To disconnect, go to Offer Letter Settings > DocuSign Account, then select Disconnect DocuSign Account.
- If you are changing details, then select Connect to DocuSign to enter new credentials.
Does Recruiting support fillable PDFs as attachments to offer letters?
- No. Additional information can be requested of new hires in the Onboarding process.
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Updated: May 20th, 2026 7086 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.