Overview

By default, Recruiting sends Thank You Letters to rejected candidates based on the furthest stage they reach.

For example, if a candidate reaches the Interview stage, the email thanks them for taking the time to interview.

How Do I Create a Custom Thank You Letter Template?

Admins can create custom Thank You Letter templates and associate them with specific Reasons for Non-Selection to help communicate specific and necessary information to candidates.

Follow these steps to create a custom Thank You Letter template. 

1. In Recruiting, click Admin, Email Templates, then click Corporate Settings.
2. In the Message Templates tab, on the left side under Thank You Letters, click Create a Custom Thank You Letter.
3. Complete these fields:
   • Template Name
   • Reason for Non-Selection: If you add this, the Thank You Letter becomes the default template for contacting candidates when you pass them on for the chosen reason.
   • Subject Line
   • Message Body
     Note: Do not include a signature. Recruiting automatically uses the Signature for Corporate Emails.
4. Click Save.
   Note: If you need to edit or delete the Thank You Letter later, you can find it in the Message Templates tab.

How Do I Use Customer Thank You Letter Templates?

• Continue to manage your candidates, as usual, using the appropriate Reasons for Non-Selection.
• When a Reason for Non-Selection is associated with a custom Thank You Letter template, Recruiting automatically uses it by default.
• The Thank You Letter template can also be changed before you send it.