Paycor (Perform) includes quick status update fields the active jobs and candidates you manage in Paycor Recruiting.
It is designed specifically for Hiring Managers and Administrators assigned directly to the jobs they are currently recruiting for.
If you or one of your users see an error message in one of these fields, follow these steps to troubleshoot it:
Important: First make sure the user is an active user in both Paycor Recruiting and Paycor and then:
- In Paycor (Perform), verify both of these:
- Paycor email address matches the Recruiting Single-Sign-On (SSO) email address.
- Recruiting SSO is enabled.
- In Paycor Recruiting, verify the Paycor (Perform) email address matches the email assigned to the user record.
- If the fields you reviewed in Steps 1 and 2 are enabled correctly and the user still cannot see their jobs or log in, review these scenarios to troubleshoot the error:
Is the user a Hiring Manager or Administrator in Recruiting and assigned to an active job? |
Verify the user's role:
Note:
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Is the user part of a currently Active Offer Approval Flow? |
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Is the user assigned to Multiple Client IDs in Paycor (Perform)? |
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Did the user recently update or change their email address? |
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Are there multiple Paycor (Perform) User accounts for this single user? |
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