This article is for administrators.
Only administrators can manage Thank You Letter settings and default communication templates.
Your organization must have Thank You Letters turned on in your Thank You Letters Settings. Thank You Letters are on by default when your account is created.
Recruiting includes ready-made Thank You Letter templates for each stage of the interview process. These templates help you quickly send professional messages to candidates.
There are two types of templates:
- Corporate templates: managed by your organization
- Personal templates: created and used by individual users
When you send a Thank You Letter, you can choose which type to use.
Turn on and manage corporate Thank You Letter templates
Use these steps to turn on Thank You Letters and review the available corporate templates.
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
- Select Admin, then Message Templates. The Corporate Templates tab will open automatically.
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Under Thank You Letters, select Settings.
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Check to make sure Enable Thank You Letters is toggled on.
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Review the default corporate Thank You Letters. Edit the templates as needed.
- Auto-fill tokens can be used to personalize the content. For more information on auto-fill tokens, refer to Use autofill tokens in email and text templates.
Note: Any changes or additions that you make to Corporate Templates will automatically be applied to all of your current users.
For information on creating new, custom Thank You Letters, refer to Create custom Thank You Letter templates.
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Updated: July 17th, 2026 6592 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.