This article is for administrators.
You must have administrator permissions to manage corporate templates.
Custom Thank You templates allow you to send consistent, compliant candidate communications. Custom templates let you tailor messaging to specific rejection reasons, rather than relying on standard stage-based messages that do not reflect the reason for non-selection.
Create and manage custom corporate Thank You templates
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
- Select Admin > Message Templates > Corporate Templates > Thank You Letters.
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Select Create a Custom Thank You Letter.
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Enter a template name in Template Name. Candidates cannot see this name.
- Select a value in Reason for Non-Selection if you want to link the template to a rejection reason.
- Linking a reason helps standardize communication across hiring teams.
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This is optional.
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Enter a subject in Subject Line. Candidates can see this text.
- Enter the message in Message Body.
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Use auto-fill tokens to personalize the message.
- For information on auto-fill tokens, refer to Use autofill tokens in email and text templates.
- Do not include a signature in the message body.
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Recruiting automatically uses the Signature for Corporate Emails.
- Select Save.
Create and manage custom personal Thank You templates
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
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Go to Settings (gear icon) > Message Settings > My Templates.
- Select the My Templates tab. Under My Workflow Templates, find Custom Thank You Letters.
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Select Create a Custom Thank You Letter.
- Enter a template name in Template Name. Candidates cannot see this name.
- Select a value in Reason for Non-Selection if you want to link the template to a rejection reason.
- Enter a subject in Subject Line. Candidates can see this text.
- Enter the message in Message Body.
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Use auto-fill tokens to personalize the message.
- For information on auto-fill tokens, refer to Use autofill tokens in email and text templates.
- Do not include a signature in the message body.
- Select Save.
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Updated: July 20th, 2026 6559 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.