This article is for administrators.
- You must have access to the Recruiting platform.
- You must have permission to view or edit email templates.
- You must have an administrator role to edit corporate templates.
- Go to People > Hiring > Applicant Tracking to open the Recruiting platform.
- Based on the template you’re creating or modifying, find it in:
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Corporate templates are used to thank applicants for applying and for their time, but to reject them.
- To create or change, go to Admin > Message Templates > Corporate Templates.
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New user templates are for communications with the candidate or hiring team between “thanks for applying” and “thanks, but no thanks.”
- To create or change, go to Admin > Message Templates > New User Templates.
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Personal templates are used by individual users.
- To create or change, go to the gear icon > Message Templates > My Templates.
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Select the email or text message template. Auto-fill tokens can be used in both template types.
A list of available tokens appears at the bottom of the page. These personalize the subject or message with content specific to the candidate, job, or your company. For example:
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Place your cursor in the email subject or body where you want dynamic data to appear.
- Enter the token, surrounded by curly brackets { }.
- Paste or type the tokens exactly as shown in the list.
- Tokens are not case-sensitive. But they will fail if you remove spaces, miss brackets { }, or change the formatting.
- Save the template. If the template you are modifying or creating is a New User Template, refer to Update user email templates with company default templates in Recruiting to make the new template accessible.
Autofill tokens and functions
| Autofill Token | What it does |
|---|---|
| {JOB TITLE} | Inserts a job title in the message. |
| {CANDIDATE FULL NAME} | Inserts a candidate's First and Last name in the message. |
| {CANDIDATE FIRST NAME} | Inserts the candidate's First name in the message. |
| {link to Newton:current page} | Inserts a link to the page that you are currently viewing. |
| {link to:Job on Careers Page} | Inserts a link to the Job on your careers page. |
| {Phone Screen Time} | Inserts the most recent Time/Date of a Scheduled Phone Screen. |
| {Interview Time} | Inserts the most recent Time/Date of a Scheduled Interview. |
| {COMPANY NAME} | Inserts your Company Name |
|
{TO FIRST NAME} Note: This works only with Gravity. |
Inserts the Gravity User’s first name |
Date-related tokens and functions
| Date-Related Token | What it does |
|---|---|
|
{X business days after Current Day} ({Month # of Day}) |
|
Troubleshooting
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Tokens do not populate in sent emails:
- Check that the template contains valid token formatting with curly brackets { }.
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Token text appears instead of data:
- Confirm that the referenced field contains data for the candidate or job.
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Cannot edit a template:
- Only administrators can modify corporate templates.
- autofill tokens
- date-related tokens
- email template text tokens
- email template name tokens
- short cut tokens for email templates
- what are autofill tokens for email templates in recruiting?
- recruiting email templates
- dynamic fields
- candidate merge fields
- email automation
- applicant tracking system
- ats templates
- troubleshooting autofill tokens
Updated: July 15th, 2026 5998 views 0 likes
*This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.