Steps to Access Recruiting Users
This article is for Administrators.
1. Login to Paycor and go to People > Hiring > Applicant Tracking.
2. When the Recruiting screen appears, at the top click Admin, select Users, and the list of employees appears.
Typical User Reset Scenarios and Solutions
| Situation | Description / Action |
|---|---|
| A users doesn't remember their password. |
Direct the user to do this:
|
| A user is locked out of their account. |
|
Steps to Unlock a User's Account
As an Admin you can unlock any user in your company. You can also take the opposite action by locking and inactivating a user.
Follow these steps to unlock accounts:
1. Login to Paycor and go to People > Hiring > Applicant Tracking.
2. When the Recruiting screen appears, at the top click Admin, select Users, and the list of employees appears.
3. Search for the employee who has a User Status of Locked and click their name.
- The user's details screen appears.
- In the User Status and Login section, the Login field is marked Locked and there's a red notification just above that section.
4. To unlock the account, click the link Send a Password Reset link, and when the popup appears asking if you want to unlock the account, click Yes.
5. When the popup disappears, at the top-left click Save.
This occurs:
- The red notification disappears under the Send a Password Reset link.
-
User Status and Login section:
- The Login field swtiches to Unlocked.
- The user gets and email to reset their password.
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