Review these typical reset scenarios and solutions:

Users Are Attempting to Log in with Single Sign-On (SSO)

What if a User Can't Access the Hiring Menu in Paycor?

If a user does not see the Hiring option under People, they do not have sufficient access in Paycor. 

To access the Hiring menu, the user must be assigned a role with Onboarding access (such as Company Administrator or HR Administrator), or they can be assigned one of these custom Onboarding access roles:

• Hire Employee:
  • Ability to invite and/or manually hire new employees
  • Access to the Pending New Hires list can be limited by Paygroup, Payroll, and Work Locations
  • User can delete pending new hires 
• Limited Employee Hiring: 
  • Ability to invite and/or manually hire new employees
  • A user with only the Limited Employee Hiring role will only see the new hires who they invited

What if a User Can't Access the Applicant Tracking option under the Hiring Menu in Paycor?

If a user does not see the Applicant Tracking option in the People > Hiring menu, the could mean Recruiting SSO has not been enabled. 

A Company or HR administrator can enable this by:

1. Going to Company > User Access > Access & Registration. 
2. Search for the user’s name and click it to open the Summary screen. 
3. In the Recruiting Single Sign On section, select Enable.
4. Verify the email address in this section matches the email address used to create the user in Applicant Tracking. 
5. Click the green check mark and then click Ok.

Note: It can take up to 15 minutes for the systems to sync after enabling Recruiting Single Sign On. Detailed set up instructions can be found here: How Do I Enable Single Sign On (SSO) and the Recruiting Widget?

Users Are Logging in Directly to RecruitingbyPaycor.com

A User Doesn't Remember their Password

Direct the user to do this: 

• On the Paycor login page, click Forgot Password? to send an email with a new password to their email address.
• If that doesn't work for whatever reason, you as the administrator can reset a password for your user account.
  • See the next topic for How to reset user passwords. 

A User is Locked Out of their Account

• If a user enters an incorrect password too many times, they will be locked out of their Paycor account. 
• Per our Terms of Service with your company, and per our Security Policy, Support cannot reset passwords or unlock accounts for standard users:
  • Sometimes Support receives emails from Hiring Managers such as, Help, I forgot my password, or I'm locked out of my account.
  • Support sends these messages to the administrator at the user's company or directs the user to use the Don't know your password? link
• Users must contact you the administrator to unlock their account.
  • See the next topic for How to reset user passwords.

Steps to Access a User and Unlock Their Account

1. Log in and go to People > Hiring > Applicant Tracking. The Recruiting dashboard appears.

2. On the top, click Admin and select Users. A list of employees appears.

3. At the top click the Any Status field and select Locked to search employees with a Locked status. 

4. Click the employee's name and the user's details screen appears.

• In the User Status and Login section, the Login field is marked Locked, and there's a red notification above that section.

5. Click the Send a Password Reset link, and when the popup appears asking if you want to unlock the account, click Yes. 

6. When the popup disappears, at the top left, click Save. 

This occurs: 

• The red notification disappears under the Send a Password Reset link.
• User Status and Login section:
  • The Login field switches to Unlocked.
• The user gets an email to reset their password.